Question:
We are using Office Viewer with ASP 2.0 to allow document editing via web page.

With the following configuration we experience a crash after one previews a document. (windows error ‘ Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience’)

To reproduce:
Office Viewer Component (Eval 5.3.407.1)

OS: XP SP1

Web Browser: IE6

Office: Word 2003 – SP1 and SP2.

Open a document in ASP with Office Viewer, Select ‘Print Preview’ then select ‘Close Preview’

Solution:
This is a bug in MS Office 2003. You need update to Office SP 2.

Two Packs:

Office2003SP2-KB887616

office2003-KB934181

Office 2007 needn’t to pack.